Restart & reset

Choose the reset that matches the problem

A monitor may offer a reset of picture settings, an OSD menu reset, or an input-specific reset. These actions have different effects. Use the manual to identify what will be erased before confirming. A picture reset can remove custom brightness or color adjustments; it may not affect the computer’s resolution, graphics driver, or dock settings.

If the screen is blank, a monitor reset may be impossible or irrelevant. First confirm power, input selection, cable, and host output. A reset does not fix a USB-C port without video capability or a disconnected cable. Record the current symptom and OSD values before changing anything.

Save a baseline before restoring defaults

Photograph the OSD pages that show brightness, contrast, color mode, input, and any specialized timing options. Write down which input is active and what resolution and refresh rate the computer reports. These records let you restore the working setup or explain a change to support.

If the monitor has multiple user presets, note which one was selected. Resetting may return the display to a default profile that appears brighter or more saturated. That visual change does not necessarily indicate a fault; it may simply reflect factory defaults.

Apply the reset from the documented menu

Use the on-screen display instructions for the exact model. Controls may be buttons, a joystick, or touch controls, and the menu route differs. Do not use a hidden button combination from a forum or another monitor family. If the OSD is locked or inaccessible, check the manual’s normal control-lock procedure before trying other actions.

After a reset, select the intended input and verify picture at the computer’s supported resolution. Reapply only settings needed for the task, one at a time. If the same failure returns, record which setting triggers it and stop repeating the reset.

Reset the computer side separately

A monitor’s factory reset does not reset the graphics driver or operating system. If a mode is missing, remove custom resolution overrides using the computer or graphics vendor’s supported method. Restart the computer only after saving work. If the issue began after an operating-system or driver update, note the version and check the computer maker’s support guidance.

When a direct connection works but a dock path fails, resetting the monitor is unlikely to address the dock’s mode limit or firmware. Test the direct path and document the result. Provide support with the monitor model, host model, dock, cables, and exact settings rather than resetting every device at once.

Confirm what returned to defaults

After restoring settings, test the same source, port, and resolution that showed the original issue. Check whether the OSD language, input selection, brightness, and preset returned to expected defaults. If the displayed image is now stable, reapply only the settings required for your use and test after each change. If the computer still reports a custom resolution, that configuration survived the monitor reset and must be handled on the host side. Record the result before making another reset; repeated factory restores can erase evidence without revealing whether the fault lies in the monitor or computer.